Terms & Conditions
Last Updated: January 2025
These Terms and Conditions govern your use of Gransino Casino at gransino.vip. By opening an account or placing any wager on the platform, you agree to be bound by these terms in full. If you do not agree, you must not use the platform.
1. Eligibility
You must be at least 18 years of age to register and play at Gransino Casino. By registering, you confirm that you are of legal age and that online gambling is lawful in the jurisdiction from which you are accessing the platform. We reserve the right to request age verification at any time and to suspend accounts pending verification.
One account per person, per household, and per device is permitted. Duplicate accounts will be closed and any balance forfeited. Gransino Casino is not available to persons who are self-excluded, to professional gamblers acting on behalf of others, or to persons in jurisdictions where online gambling is prohibited.
2. Account Registration
You must provide accurate and complete information at registration. This includes your legal name, date of birth, current residential address, and a valid email address. Providing false information is grounds for immediate account closure and forfeiture of balances.
You are responsible for maintaining the security of your account credentials. Do not share your password with any third party. Gransino Casino will never ask for your password via email or chat. If you believe your account has been accessed without authorisation, contact support immediately.
3. Know Your Customer (KYC) Verification
Account verification is mandatory before we process your first withdrawal. You will be required to submit a valid government-issued photo ID and proof of address dated within three months. Acceptable proof of address includes utility bills, bank statements, or official government correspondence.
We may request additional documentation at any point, including source of funds evidence for large transactions. Account withdrawals may be suspended pending completion of verification. This process exists to comply with anti-money laundering regulations and to protect the integrity of your account.
4. Deposits
The minimum deposit is £10. Deposits are processed in GBP. We accept Visa, Mastercard, Skrill, Neteller, bank transfer, and selected cryptocurrency methods. Gransino Casino does not charge deposit fees on its end, though your payment provider may apply its own charges.
Deposit funds are for personal use only. Deposits made using payment methods that do not belong to you will result in account closure. In the event of a chargeback or payment reversal, we reserve the right to suspend your account and recover any funds disbursed against the disputed transaction.
5. Withdrawals
The minimum withdrawal is £10. Withdrawals must be made to the same payment method used for deposit where technically possible. We reserve the right to request additional verification before processing any withdrawal.
E-wallet withdrawals via Skrill or Neteller are processed within 24 hours of approval. Cryptocurrency withdrawals are processed within 24 hours following KYC clearance. Card withdrawals take one to three business days. Bank transfer withdrawals take three to five business days.
Withdrawal requests submitted while you hold an active bonus balance may be declined or the bonus cancelled before processing proceeds. Ensure all wagering requirements are met before requesting a withdrawal.
6. Bonuses and Promotions
All bonuses offered by Gransino Casino are subject to the specific terms attached to each promotion. General bonus rules are as follows.
The welcome bonus is available to new accounts on first deposit only. The default wagering requirement is 35x the bonus amount unless the promotion specifies otherwise. Wagering must be completed within 30 days of bonus credit, or the bonus and any associated winnings will be forfeited.
Not all games contribute equally toward wagering requirements. Slots typically contribute at 100%. Live casino games, table games, and sports betting contribute at lower rates as specified in the individual promotion terms. Progressive jackpot slots may be excluded from bonus play entirely.
We reserve the right to amend, suspend, or withdraw any promotion at any time. Where a promotion is found to have been claimed in breach of these terms — including through multiple accounts or coordinated wagering — we reserve the right to void the bonus and recover any related winnings.
7. Gameplay Rules
All games available at Gransino Casino use certified RNG software or physical equipment operated by licensed studios. Published RTP (return to player) figures are accurate as certified by independent testing labs. Gransino Casino cannot guarantee individual outcomes, as all results are determined by certified random processes.
In the event of a technical failure during a game round, affected rounds will be voided or replayed based on the game provider's fair play policy. Winnings from a game affected by a software error that generates an unrealistic or erroneous result may be cancelled at our discretion. We will notify affected players in such cases.
8. Responsible Gambling
Gransino Casino is committed to responsible gambling. You can set deposit limits, loss limits, wager limits, and session time limits from your account settings. These tools are available at all times without requiring contact with support.
Self-exclusion is available for periods from 24 hours to permanent exclusion. Self-exclusion requests submitted via support or the account settings are actioned immediately. During any self-exclusion period, your account will be blocked and you will not receive marketing communications. Attempts to open new accounts while self-excluded are a breach of these terms.
If you are concerned about your gambling, contact GamCare on 0808 8020 133 (free, 24/7) or visit begambleaware.org for confidential support.
9. Prohibited Activities
The following activities are strictly prohibited and may result in account closure, forfeiture of funds, and referral to relevant authorities. Attempting to defraud the platform through chargebacks, bonus abuse, or coordinated wagering is prohibited. Using automated software, bots, or scripts to interact with games or the platform is prohibited. Collusion with other players in any game format is prohibited. Exploiting software errors or game glitches for financial gain is prohibited. Opening accounts on behalf of third parties or using another person's payment method is prohibited.
10. Account Closure
You may close your account at any time by contacting our support team. Any verified balance remaining at the time of closure will be paid out via your registered withdrawal method, subject to standard verification requirements. Balances of under £1 may not be withdrawn and will be forfeited on closure.
We reserve the right to close any account without notice where we have reason to believe a breach of these terms has occurred, where we identify fraud or misuse, or where we are required to do so under regulatory obligations.
11. Intellectual Property
All content on gransino.vip, including design elements, game interfaces, text, and branding, is the property of Gransino Casino or its licensors. You may not copy, reproduce, or distribute any content without explicit written permission.
12. Limitation of Liability
Gransino Casino is not liable for losses arising from platform unavailability, technical failures outside our reasonable control, or decisions made based on information provided in error by third parties. Our liability in any circumstance is limited to the amount of your deposited balance at the relevant time.
13. Governing Law
These Terms and Conditions are governed by the laws of the applicable jurisdiction under our operating licence. Any disputes arising from these terms will be resolved through the dispute resolution process set out by the relevant licensing authority. You may also escalate disputes to an independent alternative dispute resolution (ADR) service.
14. Changes to These Terms
We may amend these Terms and Conditions from time to time. The date at the top of this page reflects the most recent revision. Continued use of the platform after an update constitutes acceptance of the revised terms. Material changes will be communicated via email to registered account holders.
15. Contact
For questions about these terms, contact our support team via live chat or email. Support is available 24 hours a day, seven days a week. For regulatory complaints that cannot be resolved through our support process, you may contact the relevant licensing authority directly.