Terms & Conditions
Last updated: January 2025
1. Introduction
These Terms and Conditions govern your use of Gransino Casino and the services provided through this platform. By accessing or using Gransino Casino, you agree to be bound by these terms. Please read them carefully before registering an account or placing any wagers.
2. Eligibility
You must be at least 18 years of age to register and play at Gransino Casino. By creating an account, you confirm that you meet the minimum age requirement and that gambling is legal in your jurisdiction. Gransino reserves the right to request proof of age at any time.
3. Account Registration
Each player may hold only one account. Duplicate accounts are not permitted and may result in suspension or termination of all associated accounts. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.
You agree to provide accurate and complete information during registration and to update your details promptly if they change. Gransino reserves the right to verify your identity at any point and to suspend accounts pending verification.
4. Know Your Customer (KYC)
Identity verification is required before your first withdrawal is processed. Standard documentation includes a government-issued photo ID and proof of address dated within the last three months. Additional documents may be requested at Gransino's discretion. KYC review typically completes within 24 hours of document submission.
5. Deposits and Withdrawals
The minimum deposit and withdrawal amount is £10. Withdrawal processing times vary by payment method. E-wallet withdrawals are typically processed within 24 hours. Card withdrawals take one to three business days. Bank transfers may take three to five business days depending on the receiving institution.
Gransino does not charge deposit or withdrawal fees, though your payment provider may apply their own charges. All transactions are subject to internal security review.
6. Bonuses and Promotions
All bonuses offered by Gransino Casino are subject to individual terms and conditions including wagering requirements, time limits, and eligible game restrictions. The standard welcome bonus carries a 35x wagering requirement on the bonus amount. Slots contribute 100% toward wagering requirements. Live casino and table games contribute at a reduced rate as specified in the individual promotion terms.
Gransino reserves the right to amend, suspend, or withdraw any promotion at any time. Bonus abuse, including the use of multiple accounts or exploitation of promotional terms, may result in forfeiture of winnings and account suspension.
7. Responsible Gambling
Gransino Casino is committed to promoting responsible gambling. Players can set deposit limits, loss limits, session time limits, and request self-exclusion directly from their account settings. Self-exclusion requests are actioned immediately. Cooling-off periods are available as an alternative to full exclusion.
If you feel your gambling is becoming problematic, please contact GamCare on 0808 8020 133 (free, 24/7) or visit www.begambleaware.org for confidential support and advice.
8. Game Fairness
All games available at Gransino Casino use certified Random Number Generator (RNG) software. Game fairness and published RTP values are verified by independent third-party testing agencies. Live casino games use physical equipment operated by trained dealers in regulated studio environments.
9. Prohibited Activities
- Using the platform for any unlawful purpose
- Attempting to defraud Gransino or other players
- Exploiting software errors or vulnerabilities
- Using automated software or bots to interact with the platform
- Opening multiple accounts to claim promotional offers
- Engaging in any form of collusion or chip dumping
Gransino reserves the right to void winnings and close accounts where prohibited activities are identified.
10. Intellectual Property
All content on Gransino Casino, including but not limited to text, graphics, logos, and software, is the property of Gransino or its licensors. Unauthorised reproduction or distribution of any platform content is strictly prohibited.
11. Limitation of Liability
Gransino Casino shall not be liable for any loss or damage arising from your use of the platform beyond the amount deposited in your account. Gransino does not guarantee uninterrupted access to the platform and accepts no liability for technical failures, interruptions, or data loss outside of its reasonable control.
12. Amendments to Terms
Gransino reserves the right to update these Terms and Conditions at any time. Material changes will be communicated to registered players via email or platform notification. Continued use of the platform following any update constitutes acceptance of the revised terms.
13. Governing Law
These Terms and Conditions are governed by the laws of the applicable licensing jurisdiction. Any disputes arising from your use of Gransino Casino shall be subject to the exclusive jurisdiction of the relevant courts or regulatory bodies as specified under the applicable licence conditions.
14. Contact
For any questions regarding these Terms and Conditions, please contact the Gransino support team via live chat or email. Support is available 24 hours a day, seven days a week.