Privacy Policy

Last Updated: January 2025

This Privacy Policy explains how Gransino Casino collects, uses, stores, and protects personal data belonging to users of the platform. By registering an account or using any part of the Gransino Casino service, you acknowledge that you have read and understood the practices described here.

1. Who We Are

Gransino Casino operates this website at gransino.vip. For the purposes of data protection law, we act as the data controller in respect of personal information collected through this platform. Contact queries relating to data protection can be directed to our support team via live chat or email.

2. Data We Collect

We collect personal data through several channels. When you register an account, we collect your name, date of birth, email address, home address, and phone number. This information is required to verify your identity and comply with Know Your Customer (KYC) obligations under applicable gambling and financial regulations.

2.1 Identity Verification Documents

Before processing your first withdrawal, we require copies of government-issued photo identification and proof of address. Acceptable documents include a valid passport or driving licence, and a utility bill or bank statement dated within three months. These documents are processed by our compliance team and stored securely.

2.2 Payment Information

We collect transaction records including deposit and withdrawal amounts, payment method identifiers, and transaction timestamps. We do not store full card numbers or CVV codes. Payment processing is handled by third-party payment service providers who are independently responsible for the security of payment data during transmission.

2.3 Technical Data

Our servers automatically collect certain technical data when you access the platform. This includes your IP address, browser type and version, device type, operating system, pages visited, session duration, and referring URLs. This data is used for security monitoring, fraud detection, and platform improvement purposes.

2.4 Communications Data

Any correspondence you send to our support team, including live chat transcripts and email exchanges, is stored and associated with your account. This allows us to maintain continuity across support interactions.

3. How We Use Your Data

Your personal data is used for the following purposes. Account creation and management requires us to hold your registration information for the duration of your account. Identity verification is a legal requirement under anti-money laundering regulations. Payment processing requires us to pass relevant transaction data to our payment service providers. Customer support requires access to account data to resolve queries effectively.

We also use aggregated and anonymised data to analyse platform usage patterns, improve game offerings, and optimise the user experience. This data does not identify individual users.

4. Legal Basis for Processing

We process your personal data under the following legal bases. Contract performance is the basis for processing data needed to provide the gaming service you have signed up for. Legal obligation covers data processing required by gambling regulations, anti-money laundering law, and tax reporting requirements. Legitimate interests covers security monitoring, fraud prevention, and basic platform analytics. Consent covers any optional marketing communications — you can withdraw consent at any time.

5. Marketing Communications

We may send you emails or notifications about promotions, new games, or account activity, but only where you have opted in to receive marketing communications. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting our support team. Opting out of marketing does not affect service-related communications such as account confirmations or withdrawal notifications.

6. Data Sharing

We do not sell personal data to third parties. We share data only with service providers who assist in operating the platform, including payment processors, identity verification providers, and IT infrastructure suppliers. All third-party processors are contractually required to handle data securely and in accordance with applicable data protection law.

We may disclose personal data to regulatory or law enforcement bodies where required by law, or where we have reason to believe disclosure is necessary to protect against fraud, illegal activity, or threats to the safety of users.

7. Data Retention

Account data is retained for a minimum of five years following account closure. This retention period is required under anti-money laundering regulations. Transaction records are kept for seven years for tax and regulatory compliance purposes. Support communications are retained for two years. You may request deletion of certain data by contacting us, though we are required to retain data where a legal obligation exists.

8. Cookies

Gransino Casino uses cookies to maintain session state, remember user preferences, and gather analytics data. Strictly necessary cookies are required for the platform to function and cannot be disabled. Analytics cookies are used to understand how users interact with the platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

9. Your Rights

Under UK data protection law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of data where we have no legal basis for continued retention, object to processing based on legitimate interests, and receive your data in a portable format. To exercise any of these rights, contact our support team. We will respond within 30 days.

10. Data Security

We use 128-bit SSL encryption to protect data in transit. Access to personal data within our organisation is restricted to staff with a legitimate need. We conduct regular security reviews of our systems and processes. Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant supervisory authority within the timeframes required by law.

11. Children

Gransino Casino is strictly for adults aged 18 and over. We do not knowingly collect data from persons under 18. Where we discover that a minor has registered an account, the account will be closed and any associated data deleted.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The date at the top of this page reflects the most recent revision. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

13. Contact

For any data protection queries, please contact our support team through the live chat function on the platform or via email. We aim to respond to all data-related enquiries within five business days.